Returns, Refunds, Cancellations and Exchanges
What is the return policy on Lelow Online?
Most of our products are eligible for return and refund for domestic orders. There are some items that are made to order which are not eligible for returns.
Products that fall under the Food Category and Personal Care Category are not eligible for return. The Products that are not eligible are clearly marked on the respective product page. Please note that international orders are not eligible for returns or exchanges.
If the product is eligible for a return, you may write to us at [email protected] within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for return only can be returned.
How are returns processed?
Once you request to return a product via email, Whatsapp or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at [email protected] to request a cancellation. You will not be able to cancel the order by yourself on the website.
**Lelow Online reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In the case of prepaid orders, the money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 5 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.
International Shipping and Returns
Which countries does Lelow Online ship to?
Lelow Online ships to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.
What are the international shipping costs and duties?
For all international orders from outside India, orders under INR 7,000 (~ USD 100) are charged INR 700 (~ USD 10); orders under INR 21,000 (~ USD 300) are charged INR 1400 (~ USD 20) and orders above INR 21,000 are shipped free.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
Can I return, exchange or cancel an international order?
You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on [email protected]
How long will it take for my order to reach me?
From the time of shipping – it will take about 7-10 days for your international order to reach you.
What payment methods does Lelow Online allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.